Terms & Conditions

1. Diagnostic & Device Inspection

All devices submitted to MobiFix are subject to diagnostic testing and inspection before, during and/or after the repair process.

Diagnostics may reveal additional problems, internal damage, missing components, previous repairs, liquid damage, physical damage, board-level damage, software issues or other conditions that were not visible or known when the device was originally submitted.

If MobiFix discovers additional damage, problems or conditions that are unrelated to the repair being performed or that existed before the repair, MobiFix may inform the customer before, during or after the repair process.

Any additional repair requiring additional charges will not be performed without customer authorization.

2. Pre-Existing Damage

Customers are responsible for informing MobiFix of any known damage, liquid exposure, prior repair attempts or existing problems with the device.

Devices with existing physical damage, including but not limited to cracked or damaged frames, housings, screens, back glass, cameras, charging ports, hinges, connectors, internal components or other physical defects, may not qualify for warranty coverage.

Pre-existing physical damage may void the MobiFix repair warranty.

MobiFix is not responsible for defects, failures or damage caused by conditions that existed before the repair and were unrelated to the service performed by MobiFix.

3. Water or Liquid-Damaged Devices

Devices that have been exposed to water, moisture or any other liquid before being brought to MobiFix do not qualify for any warranty, even when the device appears to be functioning normally after repair.

Liquid damage can cause corrosion and additional component failures that may occur days, weeks or months after the initial exposure.

Any water or liquid exposure occurring after a completed repair immediately voids any existing MobiFix warranty.

4. 90-Day Limited Repair Warranty

Unless otherwise stated in writing, qualifying repairs performed by MobiFix include a 90-day limited warranty from the date the repair is completed.

All warranty claims are subject to inspection by MobiFix. Warranty eligibility and warranty determinations are made by MobiFix technicians after the device has been inspected.

The warranty applies only to the specific part or component replaced by MobiFix during the original repair.

For example, if MobiFix replaces a device's screen, the warranty applies only to the replacement screen and does not provide warranty coverage for the battery, charging port, cameras, motherboard, back glass, frame, software or any other component.

A repair warranty is not a warranty for the entire device.

5. Warranty Exclusions

The MobiFix warranty does not cover damage or failure resulting from:

• Physical damage
• Cracks, breaks, bends, dents or impact damage
• Drops or accidents
• Water, moisture or other liquid exposure
• Damage to the device housing or frame
• Customer misuse or improper handling
• Unauthorized opening, modification or repair after MobiFix's repair
• Damage caused by another repair shop or third party
• Software issues unrelated to the original repair
• Problems involving components that were not replaced by MobiFix
• Pre-existing conditions or damage
• Damage occurring after the device leaves MobiFix

Any physical or liquid damage occurring after the repair will void the applicable warranty.

Devices that already had water or liquid damage before repair are excluded from warranty coverage.

MobiFix reserves the right to deny a warranty claim when inspection determines that the issue is not the result of a defective replacement part or MobiFix's original repair.

6. Warranty Inspection

A device submitted for warranty service must be returned to MobiFix for inspection.

The existence of an issue does not automatically qualify the device for warranty service.

MobiFix technicians must inspect the device and determine whether the issue is related to the original repair and whether the device remains eligible for warranty coverage.

If approved, MobiFix may repair or replace the affected replacement component at its discretion.

7. Refunds & $40 Diagnostic Fee

All refund requests are subject to inspection and approval by MobiFix.

When a refund is approved, a $40 non-refundable diagnostic fee may be deducted from the amount refunded to cover technician labor, diagnostic work, testing, disassembly, reassembly and time already spent servicing the device.

The diagnostic fee is non-refundable once diagnostic or repair work has begun, except where otherwise required by law or specifically waived by MobiFix.

Any refund applies only to the amount eligible for refund after applicable diagnostic fees, labor, services, parts or other authorized charges have been accounted for.

8. Additional Problems Discovered During Repair

Electronic devices may contain multiple independent failures. Repairing one component does not guarantee that another component will not fail or reveal an existing issue afterward.

During disassembly, diagnostics, testing or repair, MobiFix may discover additional problems that were previously hidden or could not reasonably have been detected during the initial inspection.

MobiFix will inform the customer of additional repairs requiring authorization and additional payment before performing those additional repairs.

MobiFix is not responsible for unrelated failures, pre-existing conditions or additional defects discovered during or after the original repair.

9. Data & Device Backups

Customers are responsible for backing up all important data before leaving a device with MobiFix whenever possible.

Electronic repair and diagnostic procedures may involve circumstances that result in data loss, device resets, operating-system changes or storage failure.

Unless specifically agreed to in writing, MobiFix does not guarantee the preservation or recovery of customer data and is not responsible for loss of photos, videos, contacts, applications, documents, messages, passwords or other data stored on the device.

10. Abandoned Devices – 45-Day Policy

Customers are responsible for picking up their devices promptly after being notified that the repair, diagnostic, estimate or requested service has been completed or that the device is ready for pickup.

A device that remains unclaimed for 45 calendar days after MobiFix first notifies the customer that the device is ready for pickup or otherwise requests that the customer retrieve the device may be classified by MobiFix as an abandoned device.

MobiFix may attempt to contact the customer using the telephone number, text message number, email address or other contact information provided by the customer. The customer is responsible for maintaining accurate contact information with MobiFix.

After the 45-day period, an abandoned device may become subject to recycling, disposal, storage, sale or another legally permitted method of disposition only after any notices, waiting periods or other procedures required by applicable law have been satisfied.

By accepting these Terms & Conditions, the customer acknowledges MobiFix's 45-day abandoned-device policy and authorizes MobiFix to begin the applicable abandoned-property process once the 45-day period has expired.

MobiFix will not be responsible for loss of an abandoned device after the device has been lawfully recycled, disposed of, sold or otherwise processed in accordance with applicable law.

Any unpaid diagnostic, repair, labor, parts, storage or other authorized charges remain the customer's responsibility to the extent permitted by law.

11. Unclaimed Device Contact Information

MobiFix will rely on the contact information supplied by the customer at the time of check-in.

Failure to receive a telephone call, voicemail, text message or email because of an incorrect phone number, full voicemail box, blocked message, changed email address or other issue outside MobiFix's control does not remove the customer's responsibility to retrieve the device.

Customers are encouraged to contact MobiFix if they have not received an update regarding their device.

12. Replacement Parts

MobiFix's warranty applies only to the specific replacement component identified in the customer's service record, repair order or invoice.

Replacement of one component does not represent or imply that MobiFix has inspected, certified, restored or guaranteed every other component of the device.

Unless specifically stated in writing, no representation is made that a repaired device has been restored to factory-new condition.

13. Customer Authorization

By submitting a device for service, approving a repair electronically or in person, or otherwise authorizing MobiFix to perform diagnostic or repair services, the customer confirms that:

• The customer is the owner of the device or is authorized by the owner to request service.
• The customer authorizes MobiFix technicians to inspect, test, open, disassemble, diagnose and, once approved, repair the device as reasonably necessary to perform the requested service.
• The customer has read, understands and agrees to these Terms & Conditions.

14. Limitation of Warranty

Except for the limited repair warranty expressly described above, MobiFix makes no additional warranty regarding components that were not repaired or replaced by MobiFix.

Warranty coverage is limited to qualifying defects involving the component replaced during the original repair and remains subject to technician inspection and the exclusions contained in these Terms & Conditions.